Shipping Policy

All our orders are processed and shipped out within 1 to 3 business days, depending on the item to be sent.

After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time, tracking may not be available on some of the items.

Please allow 1 to 2 days for the tracking information to update.

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

We ship directly from our warehouses or our amazing manufacturers and suppliers warehouses.

We provide 1 shipping options:

[STANDARD SHIPPING] for [FREE], It does not include customs fees if they are necessary due to the type of product or price.

The shipping methods and delivery times per region are represented by the following table:

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], However, please contact us in case we can make an exception.

Important Verify that in your state or country the products sold here are legal

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email to sales@dalilaass.com. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund, Contact us for more details.

dalilaass.com provides a 45 day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 45 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY.

For questions, support, problems, or warranty claims, please contact us by email at sales@dalilaass.com.